ADV Motorrad Support Center
Knowledgebase

Knowledgebase

Order Status
My Account
Shipping and Returns
Warranties and Other Policies
Pricing and Billing Policies
General Questions
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I received the wrong product.

Category: Shipping and Returns

If you feel you received the wrong product, please open a ticket or contact us at (585) 310-ADVM within 72 hours of receiving your order.

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Can I change or add to my order?

Category: Order Status

It's possible, but it depends on what you ordered, the time elapsed, and the order status.  Pre-orders for not-in-stock items can usually be changed if our monthly order has not been submitted to...

13,963
(17)
When will my pre-order or backorder arrive?

Category: Order Status

We aggregate individual customer orders and place factory orders with our suppliers typically on a monthly basis.  Although we've seen parts arrive in as little as 30 days from the factory order ...

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What the heck is a "Motorrad"?

Category: General Questions

Motorrad (pronounced moh-tor-rod) is German for motorcycle.  Convert the ubiquitous "ADV" acronym to the full word, and our company name translates to Adventure Motorcycle - can't get much more f...

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Do you have a dealer program?

Category: General Questions

We do!  ADV Motorrad is the North American distributor for Holan, BUMOT, Rockfox, DS Bike Protection, Dustriders, and many other brands.  We'd be happy to discuss our dealer requirements and...

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(22)
Do I have to pay sales tax?

Category: Pricing and Billing Policies

If you live in New York, yes - our sales tax rate in Monroe County is 8%.  We don't charge sales tax on out-of-state purchases.  International purchases may be charged duties or tariffs by l...

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Do you offer group buy discounts?

Category: General Questions

Although we try to be as competitive as we can on price, we can sometimes do a little better for bulk purchases of a specific product shipped to a single address. To initiate a group buy, please conta...

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How do I contact you?

Category: General Questions

You can email us at either sales@advmotorrad.com (pre-sales questions or to make a purchase) or at support@advmotorrad.com (post-sales, technical, or any other product questions).  We're also ava...

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When do you charge my credit card?

Category: Pricing and Billing Policies

Your credit card is charged in full at the time of purchase.  In-stock items will ship out ASAP, and we will advise on ETA for any out of stock or pre-order items.  Your payment reserves the...

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When will I receive the credit for my return?

Category: Pricing and Billing Policies

Once we receive your return, it will be inspected and (if approved per our return policy) the refund will be issued to your original payment method within five business days. If you have any questions...

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I need a copy of my sales receipt or invoice.

Category: Pricing and Billing Policies

Click the My Account link in the upper right of our website, login (if you haven't already), and go to the "View your order history" link under "My Orders" to view your order history and/or ...

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I have a question on my charges.

Category: Pricing and Billing Policies

Click the My Account link in the upper right of our website, login (if you haven't already), and go to the "View your order history" link under "My Orders" to review your order detail.  You may c...

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