I received the wrong product.

Category: Shipping and Returns

If you feel you received the wrong product, please open a ticket or contact us at (585) 310-ADVM within 72 hours of receiving your order.

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Can I change or add to my order?

Category: Order Status

It's possible, but it depends on what you ordered, the time elapsed, and the order status.  Pre-orders for not-in-stock items can usually be changed if our monthly order has not been submitted to...

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When will my pre-order or backorder arrive?

Category: Order Status

We aggregate individual customer orders and place factory orders with our suppliers typically on a monthly basis.  Although we've seen parts arrive in as little as 30 days from the factory order ...

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What the heck is a "Motorrad"?

Category: General Questions

Motorrad (pronounced moh-tor-rod) is German for motorcycle.  Convert the ubiquitous "ADV" acronym to the full word, and our company name translates to Adventure Motorcycle - can't get much more f...

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Do you offer group buy discounts?

Category: General Questions

Although we try to be as competitive as we can on price, we can sometimes do a little better for bulk purchases of a specific product shipped to a single address. To initiate a group buy, please conta...

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Do you have a dealer program?

Category: General Questions

We do!  ADV Motorrad is the North American distributor for BUMOT, Dustriders, Rugged Roads, RPT, and many other brands.  We'd be happy to discuss our dealer requirements and programs with you.  Please...

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